SERCAA specialise in planning the transition of your customer sales and support processes to the Zoho Cloud. The Zoho Cloud is changing people and the things they do. Therefore, we develop increasingly reliable, easy-to- use and intuitive business solutions.
The key to success of any CRM deployment is simplicity and user adoption
SERCAA work with you to build your CRM. This usually entails:
- Business Process Review
- Creation of Modules & Fields
- Data Migration
- Proof of Concept
- User Setup
- Go Live
Training is delivered either virtually over the web or at your premises. Since most CRM setups are different all training is tailored to suit your company’s needs, hence ensuring you get the most out of our service.
- Admin Training special training for whoever will administrator your companies CRM. (Prices vary based on training needed)
- End-User Training train groups of employees for everyday use of CRM. (Prices vary based on training needed)
After Sales Support
After sales support is key in retaining a strong functioning CRM. Having a support contract with SERCAA gives you an expert who understands your Business.
- Full access to SERCAA customer portal where you can send help tickets and browse our knowledge base
- Annual Review
- After sales support is available from 9AM - 5PM Monday-Friday by Phone or Email
- If more in-depth support is needed a custom SLA can be provided