Frequently Asked Questions

Here are some common questions to help you understand Sercaa and Zoho. If you have any questions not answered here, please contact us.

What is Sercaa?

SERCAA specialise in planning the transition of your customer sales and support processes to the Zoho Cloud. We deliver what our customers want on time, every time. We delight our customers by providing timely solutions to their needs.

How do you provide your services? ​

Cloud computing is the delivery of scalable IT resources over the Internet, as opposed to hosting and operating resources locally. The resources can include applications and services, as well as the infrastructure on which they operate. Just like electricity and gas, computing can be delivered as a utility.

By deploying IT infrastructure and services over the Internet, an organization can purchase these resources on an as-needed basis and avoid the capital costs of software and hardware. With cloud computing, IT capacity can be adjusted quickly and easily to accommodate changes in demand.

Cloud computing also allows IT providers to make IT costs transparent and thus match consumption of IT services to those who pay for such services.

The Sercaa Team should be your first port of call. We will map your business processes using our 'Cloud Mapping' tools before the appropriate Zoho product is selected.

Why Zoho?

Using the Zoho platform SERCAA brings 'Simplicity', 'Value for Money',  'Return on Investment' and 'Innovation' to your business.

Can you migrate from other CRM's to Zoho?

Thanks to the Cloud, software is now delivered to you the end user much like telephone or electricity providers. Like any utility it would be wise to evaluate how savings can be made directly to the bottom line. Your CRM system can be switched to Zoho CRM with minimum risk and overwhelming upsides to both cost, functionality and support. SERCAA have saved hundreds of thousands for customers already.

However, we realise it's never a good time to change established work process. The good news is that we are here to make the switch seamless. If you provide us with a full system backup, we will restore the data and attachments to Zoho CRM. We are so confident that you will be happy that we will offer to do the migration at no cost to create a matching parallel system. You can then judge with your own eyes. If you're happy and decide to switch, will will take a small fee from the huge recurring savings that will be achieved. It's that simple!

Finally, you don't need to wait until your existing contract is complete, there will be no Zoho CRM licence charge for up to 6 months where existing contracts are in place with Salesforce, SugarCRM or Microsoft.

Do you offer local support?

SERCAA need their customersto be sucessful.  Local support is a key part of our strategy to help and maintain customer success. This is achieved through phone, email and our customer portal.